Frequently Asked Questions

Customer Care

Home :: Frequently Asked Questions

Use and Care Topic	Page
Water Guidelines	1
Protecting Your Fountain's Finish	2
Maintaining the Pump	3
Maintaining the Face of the Fountain	4
Installation Manual for all Fountains	5

Adding Water To Your Decorative Indoor Water Fountain
Always Use Distilled Water Most tap water contains minerals like calcium that can build up over time. When these minerals accumulate in your decorative indoor water fountain, they can damage the pump and leave ugly spots on your fountain's surface. Distilled water is available in many grocery stores and costs about as much as other bottled waters. Distilled water contains no minerals that can effect the performance of your decorative indoor water fountain.

Use Protec®
If you do decide to use tap water in your decorative indoor water fountain, you should definitely use a water treatment product called Protec®. This additive prevents and removes mineral deposits and metal stains, preserving your pump and the beauty of your decorative indoor fountain. Protec® is available in many aquarium, pet and pool supply stores. It is also safe to use with pets in the home.

Use Fountec® if Necessary
Algae generally does not form in a decorative indoor water fountain, however, if the fountain is not maintained well, it is a possibility. If you do have algae buildup, a product called Fountec® can probably solve the problem. Fountec® is sold in many of the same places as Protec.®

Change Water Regularly
The water in your decorative indoor water fountain should be changed at least every six months. If you live in a dusty or smog-filled environment, you may want to change the water more often than this.

Maintain Proper Water Level
Water will naturally evaporate from your decorative indoor water fountain, so you will need to add some water periodically . In most cases, a small cupful per week is all that is necessary. If you live in a a very dry environment, you may find yourself adding water more often than this.

Don't Add Anything Else To Your Water!!!
Your decorative indoor water fountain is just that... a water fountain! Please don't add any oils, perfumes, dyes, bubbles, beverages, glitter or goldfish. It’ll damage your fountain and void your warranty. So, please don’t!